Each connection shows a status on the NBN® Dashboard, in My Services and at the top of the connection page. You can filter My Services by status.
Where to go
Statuses
- Connecting
- Your order or change has been sent and the NBN® network is still working on it. Nothing to do unless the page asks.
- Connected
- The connection is active on the NBN® network.
- Suspended
- Paused, either by you or because your prepaid balance is in debit. Billing continues while suspended.
- Disconnected
- The connection has ended. Its history and bills stay in My Account.
- Order failed
- The order did not go through. The page says why and offers Retry order.
- Permanently removed
- A disconnected connection whose record you have closed.
Messages you may see
- Needs attention
- There is a problem, or something is waiting on you, such as activating your NBN® box or topping up. The message says what to do.
- Waiting on the NBN®
- We have sent a request and are waiting for the NBN® network to finish it. Press Refresh progress to check.
- Coming up on this connection
- A change you scheduled for a later date. You can cancel it before the day.
- Not billing yet
- You are not charged until the connection goes live.
- Reconnected
- This line has been connected on your account more than once. Earlier periods show on the Timeline.
Dashboard tiles
- Open faults
- Problems you have reported that are still being looked at.
- Monthly cost
- Your regular monthly charges across all connections, including GST.
- Data this month
- Downloaded and uploaded this month. Figures can be a day behind.