Pause your internet while you are away, turn it back on, or end it. All of these are in the connection's Manage menu.
Where to go
My Services › Manage › Manage menu
Your options
- Suspend
- Pauses the connection. Your internet turns off once the NBN® network confirms it and stays off until you resume. Billing continues and your plan stays the same.
- Resume
- Turns your internet back on once the NBN® network confirms it. Nothing to pay. Restart your modem if it does not reconnect by itself.
- Disconnect
- Ends the connection, Now or On a later date. The dialog shows What you get back.
- Remove permanently
- Only for a disconnected connection. Closes its record for good. No charge, and the dialog lists what stays with you.
Suspended by itself?
If the connection says Suspended: your prepaid account is in debit, top up your balance and it switches back on.