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Support & Technical Documentation

Move house with your NBN® connection

NBN documentation and configuration reference.

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Markdown

How to move your Crazytel NBN® internet to a new address, choose a plan there and pick when the old address disconnects.

Take your Crazytel internet with you. We order a new connection at your new address and link it to your old one.

Where to go

My Services › Manage › Move house

Steps

  1. Your new address. Type it and choose the right match. If another service is on the line there, enter its number from that bill (digits only).
  2. Plan at your new address. The plans that work there. The connection type may be different at the new address.
  3. When the old address disconnects. Either once the new address goes live, or on a move-out date you choose.
  4. Confirm. Check What you pay, then press Confirm move.
Need a hand configuring this setup?Our Australian engineering team can verify your trunk, PBX, or routing configuration.
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