Ordering takes four steps: Address, Plan, Setup and Review. Your current internet keeps working while we switch it over.
Where to go
Steps
- Address. Choose New connection or Switch to Crazytel, type your address and press Check speeds. Nothing is ordered yet.
- Plan. Choose a plan. Under Make it yours, see the fault repair level that comes with it (choose one where the plan offers two), and pick Dynamic (included) or a Static IP address.
- Setup. Answer the questions for your address: which port your current internet uses, where to send an NBN® box, when to connect (As soon as possible or a preferred date) and who NBN® should contact.
- Review. Check your order, tick that you have read the Critical Information Summary, and press Place order.
Switching? Have your current bill handy
- Service ID (AVC)
- On your current bill. It starts with AVC followed by 12 digits.
- Date you agreed to switch
- The day you agreed to move to Crazytel.
- Current provider number
- The number of your current phone or internet service on the line, digits only.
Address badges
- Ready to connect
- NBN® equipment is in place.
- Technician visit
- NBN® needs to send someone to install.
- Self-install or technician
- You may be able to install it yourself.
- Not available yet
- NBN® cannot connect this address yet.
After you order, follow progress on the connection in My Services. See Track your NBN® order.